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Machhapuchchhre Bank Limited

FAQ's

Banking hour of MBL starts from 10:00 am to 4:00 pm  during Sunday to Thursday and from 10:00 am to 1:00 pm during Friday.

5% in Machhapuchchhre Bachat Khata, Special Salary Management Scheme and MBL Smart Salary Account.

The documents required for opening an account are: recently taken passport size photo and copy of citizenship.

The documents required to open an account for an Indian Citizen are: Aadhar Card and Certificate from Indian Embassy.

You can proceed for online account opening by clicking this link (https://account.machbank.com/Online-account-opening-form) or visiting our official website (https://www.machbank.com). It should not take more than 5 minutes to apply. Before you begin, please ensure you have the following:

  • Photo of your valid ID (citizenship, passport) - you can take photo from your mobile or scan as per your convenience.
  • Your recent photograph- taken from your mobile or digital photographs as per your convenience.
  • Signature Specimen- you can sign in a blank sheet and take the photo from your mobile or scan as per your convenience.
  • You can watch our step-by-step tutorial video on how to open online account from this link https://youtu.be/saHG8HWED3I

Following account category cannot be opened through online:

  • Current Account
  • Salary Account
  • Joint Account
  • Minor Account
  • Foreign Currency (FCY) Account
  • Samman Bachat Khata

The account shall be dormant if transactions is not done for more than 3 years in saving account and 6 months in CALL/Current account. You must visit any of MBL branches to activate the account.

Minor is not eligible to apply for debit card by directly. However, operator of minor can apply for the card by visiting the bank’s branch. 

You can deposit money from foreign country to own account through Remittance and SWIFT.

The subscription and renewal charge of Debit Card is NPR. 350.

Transaction limits for India (INR.) and Bhutan (Nu.) are:
15,000 per day and 1,00,000 per month.

The charge for using debit card in India (INR.) and Bhutan (Nu.) is NPR 250 per transaction.

Transaction limits for India (INR.) and Bhutan (Nu.) are:
1,00,000 per day and 1,00,000 per month. 

Transaction limits are:

  • NPR. 25,000 per transaction
  • NPR. 1,00,000 per day
  • NPR. 4,00,000 per month.

Transaction limits are:

  • NPR. 1,00,000 per day
  • NPR. 4,00,000 per month.

There is no any charge for using debit card in Nepal at MBL terminal and other bank ATM terminal.

We ask for your e-mail address so as to deliver right information to the right person and  for the financial security of valued customer.

No.

Credit Card is a plastic card that provides its card holder a revolving line of credit that is provided to trust and high profile customer.

Validity of Credit Card is 5 years.

There is no compulsion to open an account for Credit Card. However, it would be better if you open an account.

MBL offers following nature of Card:

  • Student Credit Card
  • Normal/Supplementary Credit Card
  • Duly filled application form
  • Annual Salary Certificate from the Employer in office letter head
  • Bank statement of 6 months
  • One passport size latest photograph
  • Copy of Citizenship/ valid passport
  • Location map of residence
  • Duly filled application form
  • Latest passport size photograph
  • Copy of citizenship/passport
  • Location map of residence
  • Firm/company registration certificate, PAN/VAT Certificate, tax certificate
  • Audited financials/management prepared financial
  • Business in operation independently at least for 2 years (Not Applicable for Professionals).
  • Duly filled application form
  • Latest passport size photograph
  • Copy of citizenship/passport
  • Location map of residence
  • Copy of blue book if the applicant owns a Car/Vehicle registered in his/her own name
  • Rental Agreement - valid for additional one year
  • Tax paid receipt
  • Copy of land/building ownership certificate if the applicant possesses land/building registered in his/her own name.

Yes, it is mandatory to visit the branch for DEMAT subscription.

  • DEMAT Subscription:NPR. 50
  • DEMAT Renewal: NPR. 100
  • Mero share subscription: NPR. 50
  • Annual Charge: NPR. 50

Yes, one can open CRN via online.

Yes, one can use Internet Banking Service through personal phone. However, one need to activate the service through PC for the first time.

  • You should have an active account in MBL.
  • Visit the nearest MBL branch and submit a duly filled and signed MBL Internet Banking Form.

To register for corporate Internet Banking service, one should have an active current account with MBL, and should submit duly filled and signed MBL Corporate Internet Banking Application form. The required documents are as:

For Public and Private Limited Companies and Social Organizations:

- A board minute, which should clearly state the following details:

  • Name and designation of authorized person to operate MBL Internet Banking
  • Whether to allow transacting facility or not
  •  Registered email address and mobile number 

Sample board minute can be downloaded from download section in our website

For Partnership:

-An authorized letter clearly stating the following details:

  • Name and designation of authorized person to operate MBL Internet Banking
  • Whether to allow transacting facility or not
  •  Registered email address and mobile number 
  • First of all, you need to get your login details which was send to your registered email. You can now login using any device having internet access.
  •  Open web browser (eg. Google chrome, Mozilla Firefox, safari etc.) and type https://ibank.machbank.com/ in the address bar.
  •  You will see the login screen where you enter your Internet Banking credentials sent by the bank.
  •  Wait for One Time Password (OTP) in your email and/or mobile and enter the OTP.
  • View your account details and click Proceed button.
  • You will get a screen, which will prompt you to choose the primary account and change the Password.
  •  If you have been successful in changing your password, you will be redirected to the login screen where you should use your new password to login.
  •  Answer security questions displayed and remember answers to those security questions
  •  Now, you can view the dashboard with all your account information and enjoy doing your banking activities.

You need to visit the nearest MBL branch for resetting the password of internet banking. You will receive new password in your registered email.

Login to your Internet Banking Account. On the left of the dashboard you will see Services where you can find Change password option.

You have only one password for Internet Banking i.e. Login password which is required to login to your Internet Banking account. OTP will be used for completing transactions.

OTP stands for One Time Password. It is random and is 7 characters long, which is system generated. It is sent by bank to the customers’ registered mobile number and/or email address every time while initiating a transaction through Internet Banking. Customer needs to fill OTP when prompted to complete the transaction/activity.

Yes, if the customer-ID of your accounts is the same, then all accounts would be displayed automatically under the single Internet Banking user ID. However, if the accounts are registered under different Customer IDs, you will have to request for separate Internet Banking user credentials.

Yes, you can transfer funds within your accounts, or other accounts within MBL, or to any other bank’s accounts.

In case the Customer-ID of the accounts is same, all of your accounts will be displayed automatically under a single Internet Banking user ID. However, in case the accounts are registered under different Customer-IDs, you will have to request for separate Internet Banking user credentials.

Yes, you can download the statement from your Internet Banking and save in your PC.

On the left side of the dashboard click on “Account”. You will see the list of all your linked accounts. On the right of every account, you will see “Statement”. Now you can choose date and download the statement in PDF and/or Excel.

The URL starts with https:// – with the LOCK icon present on the address bar. You can view the site details by clicking on the lock icon.

You have an important role in ensuring security of your access to bank accounts over the internet. For secure internet banking transactions, you must:

  • Update your PC with latest anti-virus and operating system patches
  • Install personal firewall and anti-spy to protect your PC from internet attacks
  • Do not reveal your password to anyone. Never provide your User ID or password to any one on phone or in response to a mail. Report a suspicious mail.
  • Do not enter login or other sensitive information in any pop-up window.
  • MBL does not ask you for any personal information other than your user ID and password when you log into https://ibank.machbank.com/
  • Always exit using “Logout” button
  • Keep changing your passwords frequently
  • Always read the online security tips/important message provided on the bank’s website
  • Do not leave your Internet Banking session unattended

The dynamic keyboard should ideally be used at all times, especially when you are logging in from the computer that is not yours, or in a public area like cyber cafe.

Your all accounts may not have same Customer ID. If your accounts having the same customer ID is not visible, please contact your nearest MBL branch to add those accounts.

For change of address and/or email id, please update your KYC at the nearest MBL branch.

  • Click on Payments Tab
  • Select Credit Card Bill Payment from the Merchant Group
  • Select Credit Card Payment in Pay For tab
  • Enter the Amount and Credit Card Number and click on Submit
  • Click on Proceed, then enter the OTP and click on Confirm. Your payment will be made.

OR, On your dashboard, hover you mouse over “Quick Pay” section, you will see “view All” as at top right of Quick Pay section. Click on View All - Credit Card Payment. Then, enter the Amount and Credit Card Number and proceed as above.

Machhapuchchhre Mobile Money in short MBL M3 is Machhapuchchhre bank's official mobile banking app. It allows fast and convenient banking from your handheld devices anywhere anytime within Nepal. Link your different or multiple accounts and transfer the funds or receive funds in real-time with this secure Mobile banking app from Machhapuchchhre bank. Also, new features and updates are provided regularly to make ease to the customers.

Through Machhapuchchhre Mobile Money (M3) application, you can access and manage your MBL accounts to carry out various services:

  • Easy access to your account information in a single tap. Share and scan your QR to receive and make payments.
  • Transfer funds between different accounts of MBL as well as other various bank accounts that are linked with MBL or Fonepay networks.
  • Pay utility bills like Postpaid, NTC landline, credit cards, electricity bills, water bills, school college fees, etc.
  • Top-up can be done directly to NTC Prepaid, Postpaid, ADSL, NCELL Prepaid & Postpaid, Dish home, and various Sim TV and Net TV accounts.
  • Easy payments to the Merchants that are linked or associated and registered with MBL. NTC prepaid Postpaid, CDMA, NCELL Prepaid & Postpaid, Dish home, and various Sim TV and Net TV accounts, Subisu, and other various communications recharge vouchers are easily available.
  • Can locate branches and ATM’s easily through M3.
  • Can get the foreign exchange rate information issued by NRB and stock market value of the bank.
  • Face ID login and biometrics login. Use your fingerprint and face id to login and make payments.

It's easy to get registered in the Machhapuchchhre Mobile Money app. Without any inconvenience visit the branch to get registered then download the App and follow the instructions. You can set up your pin and password and enjoy the service.

You will be charged NPR 250.00 (in words, Nepalese Rupees Two Hundred and Fifty Only) per annum by the bank for registering you into Machhapuchchhre Mobile Money (M3).

The Machhapuchchhre Mobile Money (M3) app is available on both IOS and Android software. To download the application please visit Google Play Store or App Store and search for Machhapuchchhre Mobile Money (M3), or you can find the mobile banking link in Machhapuchchhre official website to download the App.

The login password is your password used for authentication during the login process if he/she is using a smartphone with a proper internet connection. The login password should be alphanumeric with 8-15 characters long. The transaction pin is the 4 digit code that is set and used for any monetary transaction.

After installing the Machhapuchchhre Mobile Money (M3) application on your mobile phone, please log in to Machhapuchchhre Mobile Money (M3) with your login credential. The username will be your mobile number. After successful registration, you will be asked to change your login password and transaction pin successively. For password format, you can see the procedure and follow the instruction as in the popup panel that you get for changing the password.

Once you set your new login and transaction password, you need to log in again with the new password to use the service.

Note: Please keep your login password and transactions pin safe and confidential.

After subscribing to the application you will receive a message inquiring about the preference of fingerprint. You can enable your fingerprint to log in or for the transaction. However, you can press LATER or NEVER based on your preference. Also can be enabled or disabled fingerprint through the settings menu.

For canceling or changing transaction error, you can contact the nearest branch of Machhapuchchhre bank.

Transaction history can be accessed up to 90 days through account statements available in the Machhapuchchhre Mobile Money (M3) app.

The notification for the payment is received through the alert message.

Yes, you can access all of your accounts using Machhapuchchhre Mobile Money (M3) only if you specify your required accounts during the registration process in the form. In case you want to add an account, you need to visit the bank again to specify the account.

The accounts can be renamed as name or number so that u can find easily. The account number needn’t need to be remembered instead you can remember the name.

You can change your password through the application. However, to change your mobile number or other personal information, you can visit the nearest branch of Machhapuchchhre Bank.

Function Single(Per Transaction) Daily (Per day) Monthly( Per Month)
Payment transaction limit through Mobile Banking 50000.00 100000.00 1000000.00

 

Note: Will change as per NRB directives.

You can go to the feedback option or complaint option to report issues also you can visit the nearest branch of Machhapuchchhre Bank Limited.

The QR code term stands for Quick Response Code. QR codes are square barcodes (two-dimensional barcodes). Like any other barcode, a QR code is nothing more than a way to store information in a machine-readable optical label. QR Code used by Fonepay is a two-dimensional barcode to enable customers make different kind of payment transaction.

  • To register merchant from Application, the merchant should download the Fonepay Merchant App and process for sign-up.

  • To register through Fonepay merchant registration portal, merchant/Bank Staff visits the URL https://login.fonepay.com/#/ and process for sign up
  • For offline enrollment, please visit our nearest branch.

On IOS Device

  • Login to the MBL Mobile Banking application
  • Click On the + Sign on the bottom-mid of the display
  • Click on Scan to Send /Receive Money icon
  • Scan the Code placed at merchant location/merchant’s mobile device
  • Proceed to Make Transaction

On Android Device

  • Open MBL Mobile Money (M3) application
  • Swipe right
  • Scan the QR Code placed at merchant location/merchant mobile device
  • Enter the details and proceed to make transaction

Immediately. Once the merchant has been approved in the Fonepay platform, Log in Id and password of Fonepay Merchant Application shall be sent to the registered email address and mobile number of the merchant. By logging in to the Fonepay merchant app, the merchant can immediately start transaction using either Static, or Dynamic QR Code. It may take up-to 15 days to deliver the printed(static) QR Code from Fonepay network.

Dynamic QR is a code generated by the merchant for each individual transaction, Merchant can login to Fonepay Merchant app, and generate dynamic code for each individual payment.

No, the service and QR related merchandise will be providing by MBL free of cost.

It will depend upon type of business and volume of transaction per month. However, at present no MSF charges will be levied until further notice.

Case I: If the daily transaction amount is above NPR 50, the system will automatically transfer the amount in the merchant’s account after 11 PM of the transaction day. If the amount is not credited in the merchant’s account after 11 PM, please mail the issue to card.support@mbl.com.np or, contact E-banking operation.

Case II: If the daily transaction amount is below NPR 50, merchant should transfer from the Fonepay apps manually. First of all, the merchant should download the Fonepay Merchant application through Appstore/Playstore. Then, the merchant should enter the log in credentials received in their registered e-mail and/or mobile number during the QR code registration. Upon successful log in, select Transfer to Bank option and enter the amount and remarks to proceed.

Case I: If the PAN is registered under the account holder’s name, then we can link the QR with saving account of the proprietor.

Case II: If the PAN is registered under the Company’s name, then the QR must be linked with current account.

MBL Insta Pay is the product under credit card for the financing of the consumer durables where customers can enjoy facility to buy their item of interest and pay on EMI.

To use our Insta Pay facility, you first need to have MBL credit card, once you have credit card limit on your hand, you simply need to fill up Insta Pay application from and submit it to your nearest branch of Machhapuchchhre Bank Limited.

You need to provide quotation of goods/services you are willing to buy along with Insta Pay application form.

Once you are approved to get Insta Pay facility from bank’s side, your credit card limit shall be blocked and converted into EMI. Your limit gets released only when you pay your monthly installments.

Bank will auto-enable standing instruction on your saving account to enable debit of monthly payments for EMI. Please make sure you keep sufficient balance in your account to cover for EMI amount.

In case you don’t maintain account or do not have sufficient balance in account or wish to pay the amount early, you can pay by filling credit card voucher from nearest MBL branch.

In addition, you can also pay your Installment from Connect IPS, Esewa, Mobile Banking of different banks and FI’s and Internet Bank.

You will be charged certain upfront fee on the basis of tenure you choose to avail Insta Pay Facility. On certain circumstances, your merchant shall pay the bank on your behalf.

Upfront fee differs with the price of product/service and tenure you choose to repay all your EMI’s.

You will get your monthly statement on 6th of every English calendar month in your email and you are supposed to pay it by 20th of the same month. If part payments, financial charges will be levied in the total outstanding amount from the installment date @ 2% PM.

Bank shall charge you interest and late payment fee on the basis of your overdue date.

Minimum purchase amount to avail Insta Pay will be NPR 15,000 and maximum amount will be NPR 1,000,000

You are eligible to get the products worth twice of your credit card limit. If you wish to buy products of more than your eligible limits, you need make down payments to the merchants accordingly.

You have an option to select the repayment tenure from 6 months to 36 months.

  • Purchase of Home Appliances
  • Purchase of Electronic Gadgets
  • Purchase of Holiday packages
  • Purchase Furniture and Furnishing items
  • Purchase Gold and Diamond Ornaments
  • Purchase Bike and Scooters
  • Payment of Insurance Premium

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